Self-service for your users

Customer & Partner Portal

Secure web portals where customers and partners manage accounts, submit requests, track progress, download documents, and interact with your services online.

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Research & discovery

User journey mapping for self-service workflows
Authentication and SSO integration requirements
Document and file access permission models
Support ticket and notification preferences

Development approach

SSO integration with SAML/OAuth for enterprise clients
Role-based portal views for customers vs partners
Real-time status updates and notification center
Document vault with secure download and audit logs

Recommended tech stack

Next.js + TypeScript

Frontend

Responsive portal UI with protected routes.

Node.js + NestJS

Backend

Account, document, and request APIs.

PostgreSQL

Database

User accounts, permissions, and activity logs.

AWS S3

Storage

Secure document storage with signed URLs.

Redis

Sessions

Session management and rate limiting.

Security & compliance

SSO and MFA for enterprise portal access
Role-based document access controls
Audit logging for all sensitive actions
Encrypted file storage and secure downloads

Key features

Account dashboard and profile management
Request submission and status tracking
Secure document library
Notification center and email alerts

Deliverables

Customer/partner web portal
Admin management dashboard
SSO integration documentation
Security and access control audit

Other application types

Ready to build your customer & partner portal app?

Tell us about your project and we'll map the right approach, stack, and timeline.